Customer Service
Customer Service
- Shipping & Delivery
- Most orders ship within 3-6 business days and are delivered within 10 to 14 business days. Some orders may take longer. If you would like to check on the status of your order, you can do so by logging into your account online. If you feel your order is taking longer than usual or if you have any questions about your order you can contact us by clicking here.
- Privacy & Security
- OUR CUSTOMERS PRIVACY IS VERY IMPORTANT TO US! ITechDeals.com WILL NOT share ANY customer information or database with ANY other company. ITechDeals.com does not believe in spamming. Your order with ITechDeals.com is secure, which means that your personal information and credit card number are encrypted with Secure Sockets Layer (SSL) security. The secured pages will show a secured URL ("https://") and a lock sign on your browser. When you enter your credit card number into the Order Form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to the server. Additionally, your credit card information is not transmitted via e-mail (which is not encrypted. Should you have any problem with your credit card charge, we will give you our prompt attention and work to resolve the issue. We want our customers and visitors to feel 100% safe and 100% private when surfing our web site.
- Returns & Replacements
- ITechDeals.com does NOT accept returns. All items sold on our site are very discounted which is why we are unable to accept returns. If you receive a defective item or if an item arrives DOA you must contact ITechDeals.com within 14 days after receiving the item. We will replace the item for you, if the item is no longer in stock you will receive a full refund. ALL returns are subject to a Return Merchandise Authorization from ITechDeals.com. A return merchandise authorization number can be requested by emailing support@itechdeals.com or clicking here. ALL items must be returned in the original box with all packing materials and accessories. ANY returns that are received not in original box, missing packing materials and or accessories may be refused or subject to a restocking fee. ANY SIGNS OF WEAR, TAMPERED ITEM, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. A package that is refused by the customer, or undeliverable, shipping fees will be deducted.
- Ordering
- ITechDeals.com was built and designed to give our customers the most enjoyable and effortless buying experience possible.
- Payment
- We accept Visa, Master Card, American Express and Paypal.
- Viewing Orders
- You can log into your account by clicking here or by clicking the My Account link at the top left of the page. There you will find all your order history as well as your account information.
- Updating Account Information
- Updating your account information is simple and easy. First log into your account by clicking here or by clicking the My Account link at the top left of the page. Next click the “Account Information” or “Address Book” link on the left side of the page. There you will be able to update your personal information.
